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Refund policy
Return & Refund Policy
Last Updated: December 2025
This Return & Refund Policy outlines the terms under which returns may be processed and refunds may be issued for purchases made through Dr. VR’s Supplements.
30-Day Return Window
Customers may request a return within 30 days of the delivery date.
After 30 days, return requests will not be accepted.
Eligibility for Return
A product qualifies for return if:
- The request is submitted within 30 days of delivery
- The original order details can be verified (order number, name, email)
Products may be returned in any condition.
External packaging integrity is not required for processing.
How to Initiate a Return
To begin the return process, the customer must submit a written request via email.
Email: contact@drvrsupplements.com
Subject Line: Return Request + Order Number
Please include:
- Customer Name
- Order Number
- Contact Email
Once verified, return instructions and the authorized return address will be provided.
Return Shipping
- Return shipping is initiated and paid by the customer.
- At this time, scheduled pickup or in-person return services are not available.
- The customer may use any reliable courier service.
Refund Conditions
A refund will be issued under the following conditions:
- The item has been shipped back to the address provided by customer support
- The return has been received and reviewed
Refunds are processed to the original payment method only.
Refund Timeline
- Review of the returned item: up to 3 business days
- Issuance of refund: upon completion of review
- Bank or card posting timeline: typically 5–7 business days, depending on the financial institution
Non-Returnable Circumstances
A return will not be approved if:
- The return request exceeds the 30-day window
- The product cannot be matched to an existing order record
Damaged or Incorrect Products
If a product arrives damaged, leaking, or incorrect, the customer must:
- Provide clear photographs of the external packaging and internal product
- Submit them via email within 3 business days of confirmed delivery
A replacement or refund determination will be made after review.
Order Cancellations
- Cancellations must be requested before the order is shipped.
- Once the order has left the fulfillment facility, cancellations are no longer possible and will instead follow the return process described above.
Lost or Missing Shipments
If a shipment is marked as delivered but cannot be located:
- Confirm delivery with the carrier.
- Check building management, mailrooms, or reception if applicable.
- If still unresolved, contact customer support for next-step documentation.
Resolution outcome will depend on carrier findings and validation.
Return Policy Communication
All return requests or inquiries must be submitted in writing via email.
Phone-based return requests are not accepted.
Email: contact@drvrsupplements.com
This policy applies exclusively to purchases made directly through Dr. VR’s Supplements and does not extend to orders placed through unauthorized sellers or third-party marketplaces.